If your rug arrives in a damaged condition, you have 30 days to let us know and request either a full refund or exchange. Please hold onto all your packaging materials in this case. You can request refunds or exchanges here. If your order doesn’t arrive within 7 business days, please contact us for further details.

100% Customer satisfaction is our standard. That’s why we’re happy to exchange a rug if it doesn’t suit you. You can learn more about our exchange policy here.

Customer satisfaction is very important to us, that's why we offer free returns for defective, damaged or wrongly shipped products. If there are any issues with the items you purchased, please contact us first. We are always at your service. You can learn more about our return policy and start a return request here. 

We ship worldwide, to international addresses, U.S. addresses, and APO/FPO addresses. We do not ship to P.O. boxes at this time. We offer free shipping to any orders delivered within the continental U.S. All orders are sent for shipping within 1 business day, and shipments typically arrive within 3-5 business days, via FedEx. You can learn more about our shipping policy here.